How to use Live Chat on the Support Hub

1. Open Support Hub → Live Chat tab. 2. Enter a short topic (e.g. "POS printer down"). 3. Click Start Chat — you join a queue until an agent accepts. 4. Type messages in the chat window; you can attach files. 5. When finished, the agent or you can close the session. You must have portal access (login or name + access code verification). Chat history is available while the session is active. For non-urgent issues, a ticket may be better so nothing is lost if you disconnect.